Privacy Policy

The short version

• Premise is a college- and career-guidance mentor for high-school students 13 and up.
• We collect as little as we can: your email, a yes/no that you're 13+, the things you tell the mentor, and what you build with it. We never ask for your GPA, test scores, transcripts, documents, income, immigration status, or your parents' contact info.
• We don't sell your data, and we run no third-party ads or analytics trackers.
• Your writing is sent to our AI provider to generate your guidance; Premise doesn't keep it in its own logs.
• You can download everything we hold, and ask us to delete your account and its data.
• We build and improve the mentor with our own practice material, not your writing. We would only ever use your interactions to help improve it if you opted in first, and you could turn that off any time.
• We're not a crisis or mental-health service. If a message suggests crisis, Premise stops and shows real resources (988 Suicide & Crisis Lifeline; Crisis Text Line, text HOME to 741741).

Who can use Premise

Premise is for ages 13 and up. Before any personal information, you confirm your birth date. It's checked in your browser and never sent to us; we keep only a yes/no that you're 13 or older. If you're under 13, you can't create an account and nothing is stored.

What we collect

• Accountyour email and password (handled by our authentication provider; we never store your raw password).
• Onboarding answersa short set of questions, answered once you are signed in and saved to your profile.
• What you write to the mentoryour chat messages and the notes you add.
• Access Program application (optional)if you apply for reduced-cost or free access, the form asks for your name, email, grade, your region if you share it, and a couple of sentences about your situation, with no documents. You can send it with or without an account; it's emailed to our team to read, not stored in the product.
• What the product builds with youyour Living Profile, Direction Snapshot(s), path options, experiments, reflections, and themes.
• Usage & billingcounts of replies and sessions and an estimated cost (not the content of your messages). If you subscribe, a subscription status and our payment processor's identifiers, never your card number.
• Safetyif the crisis layer fires, a redacted record (a category and a rule id), never the words that triggered it.

What we don't collect

GPA, test scores, transcripts, uploaded documents, exact income, immigration status, parent or guardian contact information, your exact birth date, or any advertising or tracking identifiers.

How we use it

Only to run the service: read your words back, build and update your profile, generate snapshots, experiments, and reflections; enforce free and paid limits; process payments; keep you safe through deterministic crisis routing; and keep the service secure. Premise does not currently promise routine human review of flagged messages. We don't use your data to advertise to you. OpenAI says API data is not used to train its models by default; limited abuse-monitoring retention may still apply to our API account.

Improving the mentor

The quality of Premise comes from its method, not from reading your private writing. We build and improve the mentor with our own material: practice examples we write, examples distilled from a teacher model, and published education and psychology research. We do not train any model on your chats, profile, or reflections today.

We may, in the future, invite you to help improve the mentor by letting us learn from your interactions. If we ever do, it will be strictly opt-in (off unless you turn it on). We would remove personal identifiers first, you could turn it off at any time, and turning it off or leaving it off never changes the guidance you get. We will update this policy and ask you before anything like this begins. To be plain: right now there is nothing to opt into, and nothing you write is used to train a model.

We do keep simple, non-identifying counts of how features are used (for example, that a reflection was logged) to understand whether the product is helping. Never the content of your messages, and never tied to advertising.

Who we share it with

We don't sell your data. To run Premise we rely on a few service providers, each handling only what its job needs:

• A third-party AI provider generates your guidance. Your message text is sent to it per request to produce a reply with provider-side storage disabled. Its default API abuse-monitoring retention may still apply.
• A database and login provider keeps your account and what you build with the mentor.
• A payment processor handles billing if you subscribe. We never see your card number.
• A hosting provider serves the site and processes ordinary request and error metadata needed to operate it.
• An email provider delivers transactional messages, like sending your Access Program application to our team. It never receives your mentor conversations.

We may also disclose information if the law requires it or to protect someone's safety.

No ads, no tracking

Premise runs no advertising networks, no marketing pixels, and no behavioral-analytics trackers. We don't use cookies for advertising.

How long we keep it

We keep your data while your account exists. When you delete your account, your data is removed from the live product. Limited copies may remain temporarily in provider backups or security logs under those providers' retention schedules. Payment records held by our processor may be kept as required by law. Access Program applications you email us stay in our support inbox until we've reviewed them.

Your rights

• See and correct what the mentor recorded. The Living Profile is built to be corrected.
• Download your data (your profile, chats, experiments, reflections, snapshots) as JSON.
• Delete your account and everything tied to it.

Download and delete are both in your account settings, or email support@premise.chat and we'll do it for you. We won't treat you differently for exercising your rights.

How we protect it

We use industry-standard safeguards. Your connection is encrypted (HTTPS), access is restricted so one account can't reach another's data, our keys stay on the server and never reach your browser, and we don't write your message content into our logs. No system is perfectly secure, but we work to keep these protections current.

Children's privacy

Premise is for ages 13 and up. We don't knowingly collect information from anyone under 13; if we learn that we have, we delete it.

If a school gives you Premise

Today Premise is used directly by students. If your school or district ever provides Premise to you, a separate written agreement with that school would govern how your data is handled, and that agreement (along with any rights it gives your parent or guardian) would take precedence over this policy for that use. We are not offering that arrangement yet; this note is here so the answer is honest if it changes.

Changes

If we make material changes to this policy, we'll update the date at the top.

Contact

Questions about your privacy or your data: support@premise.chat.