Terms of Service

What Premise is (and isn't)

Premise is a college- and career-guidance mentor for high-school students. It helps you make sense of what's unclear, see realistic options with their tradeoffs, and pick small things to try. It is not an admissions service or chance calculator, not an essay writer, not a replacement for a school counselor or any professional, and not a mental-health or crisis service. Guidance is informational: you make your own decisions, and outcomes aren't promised or guaranteed.

Who can use it

You must be at least 13 years old. By using Premise you confirm you're 13 or older.

Your account

Use an accurate email and keep your password safe; you're responsible for activity on your account. One account per person; don't share logins or impersonate anyone.

Acceptable use

• Don't use Premise to harm yourself or others, or for anything illegal.
• Don't try to access other users' data or break the security controls.
• Don't try to make the AI ignore its safety limits or produce disallowed content.
• Don't scrape, resell, or build a competing dataset from the service.
• Don't abuse the free tier (for example, multiple accounts to evade limits).

Safety systems may block or withhold a response automatically. Premise does not currently promise routine human review of every flagged message; account enforcement is handled separately from the crisis-response path.

Honest by design

We will never give admissions odds, rank schools by prestige, write or edit your essays, invent “passion projects,” or sort you into a personality type. High-stakes factual questions are pointed to official sources.

Your content

Your words stay yours. You grant us a limited license to process your content only to provide the service to you, including sending it to our AI provider to generate your guidance (see the Privacy Policy). We don't sell it, and we don't use your writing to train our AI models. If we ever want to learn from your interactions to improve the mentor, that will be strictly opt-in and you can turn it off at any time. The Privacy Policy explains exactly how. Don't submit other people's private information.

Plans & payment

• Free tiera monthly starter with a Direction Snapshot, a set number of mentor replies, one experiment, and one reflection; the allowance resets each calendar month.
• Premise Plusa plan for more room, billed monthly. Billing is handled by our payment processor; you can cancel anytime, and cancellation stops future charges.
• Access Programreduced-cost or free places by application. Applying doesn't guarantee a place; we read each application and respond.

Safety & crisis

Premise is not a crisis or mental-health service. If a message suggests crisis, self-harm, or abuse, it stops giving guidance and shows real resources: the 988 Suicide & Crisis Lifeline (call or text 988) and the Crisis Text Line (text HOME to 741741). If you or someone else is in immediate danger, contact emergency services.

The service is provided “as is”

We work to keep Premise reliable and accurate, but AI output can be wrong. Check anything important, especially high-stakes facts. To the fullest extent the law allows, Premise isn't liable for decisions you make based on it. Nothing in these terms limits rights you have under law that can't be waived.

Changes & ending

We may update the service or these terms; we'll note material changes and update the date above. You can stop using Premise and delete your account at any time. We may suspend or close accounts that break these terms.

Contact

Questions about these terms: support@premise.chat.